Returns & Exchanges

At Step One, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Please ensure your items are in their original condition to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original state.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location; once we receive and inspect your return, your refund will be processed within 5-7 business days.